Help Scout's shared inbox, help center, and live chat software gives your team the tools you need to easily manage customer communications.
Shared Inbox
Enables teams to manage customer emails collaboratively, ensuring no queries are missed and responses are streamlined.
Knowledge Base (Docs)
Allows businesses to create a self-service portal where customers can find answers to common questions, reducing support volume.
Live Chat (Beacon)
Provides real-time assistance to customers directly on the website, enhancing engagement and satisfaction.
AI-Powered Tools
Assists in drafting replies, summarizing conversations, and improving response quality, boosting support efficiency.
Help Scout is a comprehensive customer support platform designed to help businesses manage customer communications through a shared inbox, knowledge base, and live chat. It emphasizes delivering personalized support and enhancing team collaboration.
Offers shared inbox, knowledge base (Docs), live chat (Beacon); AI-powered tools; integrations with various applications; suitable for teams of all sizes.
Centralizing customer communications for better team collaboration.
Providing self-service support options through a comprehensive knowledge base.
Engaging with customers in real-time using live chat to resolve issues promptly.
Enhancing support efficiency with AI-powered tools for drafting and summarizing responses.
Help Scout is a customer support platform offering tools such as a shared inbox, knowledge base (Docs), and live chat (Beacon) to help businesses manage customer communications efficiently.
Help Scout provides a shared inbox for team collaboration, a knowledge base for self-service support, live chat for real-time customer engagement, AI-powered tools to enhance support efficiency, and integration capabilities with various applications.
Help Scout offers a Free plan for up to 50 contacts with unlimited users. The Standard plan starts at $50/month for 100 contacts, and the Plus plan starts at $75/month for 100 contacts. All plans include core features, with higher tiers offering additional functionalities.
Yes, Help Scout offers a program for startups, providing 6 months free access to their support platform, allowing startups to scale their customer support efficiently.
Yes, Help Scout integrates with various tools and platforms, including CRMs, email marketing services, and more, to streamline workflows and enhance productivity.
